Excellent EducatorsBuilding Careers. Creating Leaders.Contact & Support
Effective date: 17 October 2026
Excellent Educators — support for E2 Assessment, report access, payments, complimentary access and privacy requests.
How to reach us
Individual operator: Munish Sharmaa. Brand: Excellent Educators.
Email: excellenteducators555@gmail.com
Phone / WhatsApp: +91 8558951555
Address: Khanpur, Lane No. 7, Khanpur Chowk, Pathankot, Punjab, India.
Authorised support staff handle complaints, payment issues and duplicate-charge enquiries through these WhatsApp and email contacts. Refund review follows the Refund & Cancellation Policy, including its delivery, duplicate-charge and technical-defect exceptions.
What to include
For payment or delivery problems, include the payment/order reference, date, amount and a short description. For a general assessment issue, describe the screen, device/browser and error. Share only the information needed to investigate.
Do not email passwords, OTPs, UPI PINs, full private report credentials or other students’ information. Do not pay a second time before checking recovery for an interrupted payment.
Privacy requests and complaints
Parents/guardians and authorised users may contact the same support email for information-access, correction, deletion and permission-withdrawal requests. We may need proportionate verification before discussing a private report.
For an unresolved service, payment or privacy concern, label your email “Complaint — E2 Assessment” and ask for escalation. Statutory rights and complaint-handling requirements remain applicable. No unconfirmed support opening hours or refund deadlines are promised.
Where the Consumer Protection (E-Commerce) Rules apply, consumer grievances must be acknowledged within 48 hours and redressed within one month. These are complaint-handling requirements, not a promise of bank refund completion within that period.