Digital Delivery & Report Recovery

When and how you receive the report

Complete the assessment, then choose the Test Mode payment option or enter an authorised complimentary access code. A paid report becomes available after backend verification of captured payment; a complimentary report becomes available after successful code redemption.

The result appears in the application and the Download PDF button saves the generated report to your device. Delivery depends on verification and a working browser/network; there is no promise of a fixed number of seconds. Reports are not automatically emailed, posted or sent on WhatsApp.

Save your private report code

The private report code shown before checkout/access is the recovery credential for that report. Copy and store it privately. It is different from a complimentary access code: the complimentary code grants access up to its usage limit, while the private report code recovers your individual report.

Anyone with the valid private code may be able to access that report. The browser remembers only its latest recovery credential, not a permanent catalogue of all reports; do not rely on a shared device or browser storage as your only copy.

Interrupted payment or missing report

If the tab closes or the network fails, return to the student home page and use Recover your report with the same private report code. Successful recovery does not require another payment or another complimentary use.

Failed, cancelled, pending or authorised-only payments remain locked until captured payment is verified. If an order is creating or uncertain, keep the private code and contact support; do not create repeated payments to work around it.

Fresh assessment versus recovery

A fresh assessment has its own private report credential and report. Resuming the same draft or recovering an existing report should not consume another complimentary use. Use Start another assessment, or save the current code and Clear draft, when intentionally starting a separate assessment.

Changes to a submitted report’s answers/details are not silently written over its existing record. For an error in submitted information or a delivery problem, contact support for review.

If recovery or PDF download still fails

Check that you copied the complete private report code and have a working connection. Try the report again in an updated browser. If a message identifies an unsupported character in student details, contact support; do not assume the report is fully delivered merely because payment succeeded.

If the code is lost, contact support with a payment reference and issue description. Assistance may require verification and recovery cannot be guaranteed without sufficient evidence. Do not send secret credentials or make another payment solely to recover a report.

Dates and retained access

New reports use the India calendar date in Asia/Kolkata (IST) when the report record is created. Existing historical report dates remain unchanged. This is not a guarantee of permanent storage: the unresolved retention/deletion decisions are explained in the Privacy Policy.